The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Faster srl (hereafter referred to as S&F Electronics) belonging to the company Faster srl whose headquarters is situated at Via Cosimo del Fante 27/29/31 - 57123 Livorno, Italy and registered on the register of companies and commerce under the number IT01771970496. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and S&F Electronics as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us. We recommend that you read and accept the general terms and conditions of membership of commercial partners before you make a purchase from a trader other than Faster srl.
There are 2 different ways of placing an order:
- by Internet on our website: http://www.sefelectronics.com (24 hours a day and 7 days a week)
- by fax on +39 0586 219806 (calls charged at a local rate when using a landline phone) From Monday to Friday between 9 a.m. and 6 p.m.
The ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must:
- log in
- choose your delivery method
- accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page
- select your method of payment
Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with Faster srl.
S&F Electronics takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.
The prices indicated include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
Please note that we will honour your order while stock is available. If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for the product within 30 days following the date of payment. If there are certain products that are temporarily unavailable, we will send the available products and will refund the shipping fees for the rest of the order. If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the unavailable product.
The products bought on the Site will be delivered to all the world. Your order will be delivered to the address you indicated when you placed your order. S&F Electronics does not deliver to PO Box addresses. S&F Electronics offers several methods of delivery. For further details, please refer to our Delivery page. If your product is shown to be "in stock" on our website when you place your order, the number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:
1. Dispatch time (1-7 days) = payment validation + order preparation + parcel collection by carrier
2. Delivery time (1 to 20 days) of your parcel(s) according to the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch. Dispatch and delivery times are given in working days.
S&F Electronics does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative. We would like to inform you that a delay of 24 hours is possible for delivery of your order. In fact, for security reasons, all orders paid by bank card are verified by S&F Electronics. Complementary information may be requested, or demanded, in order to validate your purchase.
S&F Electronics has chosen to guarantee payment security with Global Sign by encrypting the connection when transmitting information on the network. When you see the payment sign, you will know that your payment is secure. The name Global Sign may appear on your bank account statement. Please note that if our security department suspects fraud, we have the right to cancel the transaction for security reasons. S&F Electronics offers 3 methods of payment depending on the product purchased: Credit card or Debit card, bank transfer, PayPal. For payments made on-line by credit card, the "Secure Socket Layer" (SSL) is used, which allows your banking information to be encrypted when on the network. Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods.
Right of Retraction - Satisfied or your money back
S&F Electronics allows you 10 days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer's responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded. If the product is returned within 10 daysof its delivery, the User will be reimbursed within 30 days via the same payment method as was used initially.
For any returned package, please read the email and follow the return instructions. Please note that shipping fees are the client's responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods). For the period covered under warranty, the client must return the product to S&F Electronics's After-Sales Service. No package will be accepted at the S&F Electronics head office.
Several types of warranties are available for the products sold on our website. All products sold on the S&F Electronics website, whether they are new or used, come with a legal guarantee concerning product conformity, as outlined in the following legal clauses. The aforementioned guarantee may be used in conjunction with extended warranties. Pursuant to the legal guarantee concerning product conformity, S&F Electronics commits to delivering your order in accordance with the provisions of the concluded sales agreement. S&F Electronics will also take responsibility for any latent defects noticed upon delivery. To comply with the terms of the contract, products must:
1) Match the description given on the website.
2) Be suitable for the purpose usually associated with such a product, or be suitable with any other purpose required by the customer. The customer will have informed S&F Electronics of the required purpose before placing their order, and S&F Electronics will have formally confirmed the suitability of the product.
3) have the features and purpose that customers would expect from such a product, given the product type and description on the website. If a latent defect is discovered, we will ensure that the faulty product is brought up to code, at no extra charge for the customer.
The legal guarantee concerning product conformity covers all latent defects discovered within 1 years from the date your product was delivered.The legal guarantee concerning product conformity does not apply in some cases:
- when damage is caused by external factors such as shocks, lightning, power surges, rust and sand.
- when damage is caused by the customer's non-respect of the manufacturer's instructions regarding the use and installation of the product,
- when damage is caused by the customer's misuse of the product
- when the customer is aware of damage to the product at the time of placing their order
- replacement consumables such as batteries, light bulbs, fuses and recording or playback heads
- improper use of the product
- damage resulting from repairs performed by non-certified technicians
- damage caused by external factors such as accidents, internal or external shocks, lightning, power spikes, rust and sand.
Our after-sales service will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to S&F Electronics's logistics centre, where you'll be able to collect it within 1 months. After this time, we will assume that you have abandoned your product, and S&F Electronics will reserve the right to destroy your item. No compensation will be issued.
S&F Electronics will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, S&F Electronics does not sell products for professional.
The cost of this service is stated during the ordering process, and depends on the type and price of your product.
Protection of personal data
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site. S&F Electronics is authorised to extract, handle and use information that concerns you. This information is the subject of computer processing. You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place. You can at any time make a request to S&F Electronics to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by clicking here or on the link created for this purpose and inserted at the bottom of each page of our or our partners' emails. Only S&F Electronics has information regarding you.
All the content on the S&F Electronics site (illustrations, texts, names, brand names, images and videos) is the property of S&F Electronics, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by S&F Electronics. All information, content, files and software offered by our services is protected by law concerning intellectual ownership and copyright. S&F Electronics cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. S&F Electronics will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
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